Shipping policy

OVERVIEW
AmerID offers fast, reliable shipping from our facility in Hanover, MD. This Shipping Policy explains how we process, ship, and deliver both stock and custom ID products.

PROCESSING TIMES
• Stock items (blank cards, standard badge holders, lanyards, reels): shipped within 1 business day of your order.
• Custom products (printed, encoded, engraved, or otherwise personalized): shipped within 2 business days of your order.

SHIPPING ORIGIN
All orders ship from Hanover, MD. Business days are Monday through Friday, excluding US federal holidays.

CARRIERS & TRANSIT TIMES
We partner with major carriers (UPS, FedEx, USPS) for domestic delivery.
• Ground: 2–5 business days transit
• 2-Day (UPS/FedEx): 2 business days transit
• Overnight (UPS/FedEx): 1 business day transit

SHIPPING RATES
Shipping charges are calculated at checkout based on package weight, dimensions, and selected service level. Free ground shipping may apply on orders over a specified threshold—see our website promotions for details.

TRACKING & NOTIFICATIONS
Once your order ships, you’ll receive an email with a tracking number and carrier details. You can track your shipment directly via the carrier’s website.

INTERNATIONAL SHIPPING
We ship internationally; duties and taxes may apply. Transit times vary—please contact us for a custom quote.

LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us within 5 business days at contact@amerid.com so we can file a claim and arrange a replacement or refund.